Online learning: Create a Customer-Centric Communications Plan
Your customers should be at the heart of everything you do, including your communications plan.
This lesson delves into what it means to be genuinely 'customer-centric'.
Using practical exercises, industry case studies, and our bespoke template, you will produce a ready-to-implement customer-centric communications plan for your business
We seek to guide and inspire industry leaders; to advance careers; and to nurture the next generation of aspiring marketers.
We champion the way things should be done, through a rich fusion of technology, diverse talent, creativity, insight - underpinned by our customer-focussed principles.
We set the standards marketers must meet in order to thrive, representing over 1,000 members drawn from the UK's data and marketing landscape.
By working responsibly, sustainably and creatively, together we will drive the data and marketing industry forward to meet the needs of people today and tomorrow